Terms and Conditions
Last Updated: [Insert Date]
Welcome to YowFam. These Terms and Conditions govern your use of the YowFam website, platform, services, and related features. By creating an account, posting a project, responding to a project, browsing the site, or using any part of YowFam, you agree to these Terms.
If you do not agree with these Terms, you should not use YowFam.
1. About YowFam
YowFam is a marketplace platform designed to connect customers with contractors, professionals, service providers, and skilled workers. Customers may post projects or service requests, and professionals may view opportunities, express interest, and communicate with customers.
YowFam is not a contractor, employer, construction company, repair company, or service provider. YowFam does not perform the work listed on the platform. Any agreement for services is made directly between the customer and the professional.
2. User Accounts
Users may create an account as a Customer, Professional, or other available account type. You agree to provide accurate information when creating an account and to keep your account information updated.
You are responsible for maintaining the confidentiality of your login information and for all activity that occurs under your account.
YowFam may suspend, restrict, or remove accounts that violate these Terms, misuse the platform, provide false information, engage in abusive conduct, or create safety concerns for other users.
3. Customer Responsibilities
Customers are responsible for describing their projects honestly and accurately. Customers should not post false, misleading, illegal, unsafe, or inappropriate project requests.
Customers should not post private information publicly, including full street addresses, gate codes, phone numbers, personal email addresses, or other sensitive details. Customers may choose when and with whom to share private information.
Customers are responsible for selecting the professional they wish to work with and for confirming pricing, scope of work, scheduling, materials, permits, and any other project details directly with that professional.
4. Professional Responsibilities
Professionals are responsible for providing accurate information about their skills, business, experience, licenses, insurance, certifications, service areas, and qualifications.
Professionals must not claim credentials, licenses, insurance, experience, or certifications they do not have. Professionals are responsible for complying with all applicable laws, permit requirements, professional standards, and safety regulations related to their work.
Professionals are responsible for communicating clearly with customers, honoring agreed-upon terms, and performing work in a professional manner.
5. No Guarantee of Work, Leads, or Results
YowFam does not guarantee that customers will find a professional, that professionals will receive work, that posted projects will result in paid jobs, or that any user will achieve specific results through the platform.
YowFam may provide visibility, listings, communication tools, and marketplace features, but the final decision to hire, accept, decline, quote, or complete a project remains between the users.
6. Privacy and Information Sharing
YowFam is built around user privacy and control. YowFam does not sell, rent, or trade personal user information to advertisers, marketers, data brokers, or unrelated third parties.
Users control what personal information they choose to share with others on the platform. Customer addresses, phone numbers, personal email addresses, and other sensitive contact details are not intended to be publicly displayed. Customers decide when to share such information with a professional.
Professionals may choose whether to display certain business information, such as a business name, service area, business phone number, website, or commercial business address.
Users should communicate through YowFam whenever possible until they are comfortable sharing direct contact information.
7. Project Agreements Between Users
YowFam may provide tools for users to post projects, express interest, request quotes, communicate, or confirm that a project has started. However, any agreement for work, payment, scheduling, materials, warranties, refunds, or project completion is between the customer and the professional.
YowFam is not a party to the service agreement unless explicitly stated in writing. Users are encouraged to clearly document project details, pricing, payment terms, cancellation terms, and expectations before work begins.
8. Active Projects and Account Deactivation
If a user is involved in an active project, YowFam may restrict permanent deletion of account information until the project is completed, cancelled, resolved, or closed. This helps protect both customers and professionals and preserves necessary records for disputes, safety, fraud prevention, and platform integrity.
Users may request account deactivation. During deactivation, the profile may be hidden or removed from public visibility, and new messages, job invitations, or project activity may be paused.
YowFam may retain deactivated account records for up to one year, or longer if required for legal, tax, safety, fraud prevention, dispute resolution, or compliance purposes. During this period, personal information will not be sold and will not be shared except as authorized by the user, required by law, or necessary to resolve platform-related issues.
9. Reviews, Ratings, and Accountability
YowFam may allow customers and professionals to rate or review each other. Reviews should be honest, respectful, and based on real interactions.
Users may not post fake reviews, abusive reviews, discriminatory content, threats, harassment, or intentionally misleading statements.
YowFam may remove, hide, or moderate reviews that violate these Terms or platform policies. If an account is closed or deactivated, YowFam may retain certain reviews or project history in anonymized form to preserve platform integrity.
10. Prohibited Conduct
Users may not use YowFam to:
- Post false, misleading, illegal, harmful, or unsafe content.
- Harass, threaten, abuse, discriminate against, or intimidate other users.
- Share another person’s private information without permission.
- Misrepresent identity, credentials, insurance, licensing, experience, or business status.
- Circumvent the platform in a way that violates these Terms.
- Upload viruses, spam, malicious code, or harmful content.
- Use the platform for fraud, scams, illegal services, or unsafe activity.
- Interfere with the normal operation of the website or platform.
YowFam may suspend or remove users who engage in prohibited conduct.
11. Payments and Future Paid Features
Some features of YowFam may be free during early launch, testing, or pilot periods. YowFam may later introduce paid features, subscriptions, verification services, premium visibility, escrow-related services, or other advanced tools.
If paid features are introduced, pricing, billing terms, cancellation terms, and refund policies will be disclosed before purchase.
Unless otherwise stated, payments made directly between customers and professionals are handled between those parties. YowFam is not responsible for payment disputes between users unless YowFam later provides a specific payment or escrow service with separate terms.
12. Third-Party Services
YowFam may use third-party tools, plugins, payment processors, hosting providers, email services, analytics tools, or verification providers. Use of those services may also be subject to the third party’s own terms and policies.
YowFam is not responsible for the actions, failures, downtime, or policies of third-party services.
13. No Professional Advice
Information on YowFam is provided for general marketplace and communication purposes only. YowFam does not provide legal, financial, construction, engineering, insurance, tax, or professional advice.
Users are responsible for obtaining appropriate professional advice, permits, inspections, licenses, insurance, or legal guidance when needed.
14. Limitation of Liability
To the maximum extent permitted by law, YowFam is not responsible for damages, losses, injuries, disputes, defective work, incomplete work, payment issues, property damage, personal injury, or other claims arising from interactions between customers and professionals.
Users agree that they use YowFam at their own risk and that any service agreement is made directly between the customer and professional.
15. Platform Availability
YowFam may update, modify, suspend, or discontinue parts of the platform at any time. YowFam does not guarantee that the website will always be available, error-free, secure, or uninterrupted.
16. Changes to These Terms
YowFam may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of the platform after changes are posted means you accept the updated Terms.
17. Contact
If you have questions about these Terms, please contact YowFam at:
support@yowfam.com
By using YowFam, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.